At Bespoke Automotive, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services.

1. Information We Collect

We collect personal information to provide and improve our services. The types of information we collect include:

• Personal Information: Name, email address, phone number, and any other contact details you provide when you fill out forms, subscribe to our newsletter, or communicate with us.
• Vehicle Information: Details about your vehicle if you engage in our consignment services, maintenance, or customization requests.
• Payment Information: If you make a purchase, we may collect payment details (credit card information) through our secure payment gateway.
• Browsing Information: We use cookies and similar technologies to collect data on your use of our website, including your IP address, browser type, and activity on our site.

2. How We Use Your Information

The information we collect is used for the following purposes:

• To Provide Services: To fulfill your requests for vehicle sales, customizations, repairs, or other services.
• Communication: To respond to inquiries, provide updates, and send you information about our services, offers, and events.
• Marketing: To send promotional emails or newsletters if you opt-in, and to personalize your experience on our website.
• Improvement: To enhance our website, products, and services based on user feedback and activity.
• Security: To protect against fraudulent activities and maintain the security of our website.

3. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, processing payments, or providing services to you.
• Legal Requirements: If required by law or in response to legal requests, we may disclose your information to comply with legal obligations.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and to collect analytics on website traffic. Cookies are small data files stored on your device. You may choose to disable cookies through your browser settings, but some features of our site may not function properly without them.

5. Data Security

We take the security of your personal information seriously. We implement a variety of security measures to protect your data, including encryption, firewalls, and secure payment gateways. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

7. Your Rights

You have the right to:

• Access, correct, or delete the personal information we hold about you.
• Opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails.
• Request that we limit or stop processing your personal information in certain circumstances.

To exercise any of these rights, please contact us using the information provided below.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with the revised date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Bespoke Automotive
Email: info@bespokeautomotive.co.za
Phone: +27 (0) 21 001 8696
Address: 52 Castle Street, Cape Town City Centre, Cape Town, 8000

This Privacy Policy was last updated on 22 October 2024.